Ticket Refund (from April 2024)

All information on ticket refunds can be found in the How To Ticket Refund.

This is how ticket refunds work:

  1. Select your refund reason.
  2. Fill out the application form.
  3. Upload all required documents.

The following file formats are accepted: pdf, png, jpg, jpeg.

Each file must not be larger than 5 MB. For larger files, you can simply upload them to a cloud service such as https://sciebo.de and attach the link to your text.